All returns must be within 30 days of receipt. A 15% restocking fee will apply to applicable PLX Devices Inc. products returned for refund. Products returned for refund must be in new and original condition. Shipping charges are non-refundable once performed. All returns are to be packed in original condition including packaging, documentation, manuals, accessories and original sales receipt. Products received from crowdfunding platforms such as Kickstarter or Indiegogo are not eligible for return. Returns that do not include all the accessories and components may be returned to the customer or charged on a per item basis. The customer is responsible for return shipping back to PLX Devices Inc. and assumes responsibility for product until receipt at PLX Devices Inc.. Shipping via an insurable carrier is recommended. Any unauthorized shipping charges will be billed to the customer or shipment will be refused.

To begin the repair/return process please contact customer service through our support ticket system.

To begin a shipment damaged claim please contact customer service through our support ticket system. Claims must be reported within 5 business days of receipt of goods for Domestic shipments and within 48 hours for International shipments.

PLX Devices Inc. distributes its products through a network of authorized retailers. PLX Devices Inc. will grant its authorized retailers use of its intellectual property for the promotion of PLX Devices Inc. products on these retailers’ websites or online auctions. PLX Devices Inc. reserves the right to only provide warranty coverage for products purchased from authorized retailers and to refuse warranty coverage on products purchased from unauthorized retailers.